Company Name - Hair Extension Courses Ltd

Company Reg: 12714601

Registered Address - 3, Charfield Hill, Charfield, Wotton-Under-Edge. GL12 8LH

Email - contact@hairextensioncourses.com

Telephone - 0800 078 6264

Order Dispatch/Shipping Services

We do our utmost to ensure that orders received up until 12 noon (Mon to Frid) are dispatched the same day. However, there may be rare occasions when circumstances outside our control prevent this. Orders must be received, and paid for, by 12 noon in order to be dispatched the same day. Any orders after 12 noon will be sent the next working day. 'Working' days for the purposes of order dispatch/delivery are Mon-Frid.

Our 'next day' tracked delivery service is NOT guaranteed. Despite over 99.5% of parcels being delivered on time, there are occasions where your package may be late.

Some areas of the UK including (but not restricted to) the far North of Scotland, Northern Ireland & Isle Of Man are not covered by our next day courier service. We will typically dispatch using Royal Mail 1st Class signed for to these areas, which may on occasions take 2-3 working days.

We reserve the right to change delivery options available without notice &/or change a customers shipping method to a comparable service.

Any claims for 'lost' packages can only be submitted a minimum of 10 days after the expected delivery date

Upon dispatch customers will receive a text message &/or email with their tracking information. This will also enable customers to change many aspects of the delivery themselves, if they so wish, once the package is in transit. Full tracking services may not be available to some worldwide destinations.

We do not dispatch orders on Saturdays or Sundays.

Overseas Orders

We accept orders from overseas. Please note that any import duty payable is the responsibility of the purchaser.

If a parcel is refused by a customer the return shipping costs for the items to be returned to us will be born by the customer, and any original shipping costs will also be deducted from any refund.

Please note that certain items may be prohibited in parcels that we ship Internationally. Scissors will not typically be included in parcels to most International destinations. This is to avoid your shipment being held by customs or returned to us.

Please note we are unable to ship removal solution outside of the UK mainland as it can result in you parcel being detained in customs for a considerable amount of time  

Electrical items will be supplied with a UK plug. This will necessitate the purchase of a suitable adaptor to use in the country of purchase. 

Prices

Prices and any special offers are correct at the time of goods being displayed on our website but are subject to alteration without prior notification.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay Later

• Pay in 3

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

In House 0% Instalment Plans

Our in house finance instalment plans are processed 100% securely by Stripe

The plan consists of one 1st instalment payment, followed by 8 monthly instalment payments. There is no interest charged for using our instalment plan.

Payments are made automatically each month using the card details provided at the time of purchase.  If a card expires or becomes invalid at any point during the instalment plan the customer must provide a vaild car to be added to their account so all further payments can be made.

Card payment is the only method of payment accepted on our instalment plan. Payment via direct debit or standing order are not permitted.

If a payment is missed we will contact you firstly ourselves to ask for the arrears to be brought up to date within 7 days.

If the arrears is not paid within 7 days the debt will be passed to a credit control agency which will incur further fees, plus interest charged at 9% of the overdue amount.

Access to all course resources will be paused whilst any payments are in arrears.

The agreement is for 9 months & once the online learning resources have been accessed & kits opened from original packaging then no refunds are possible

Please note - if we receive 2 consecutive missed payments the full remaining balance will be due and will be passed to a credit control agency for recovery, with associated additional charges.

Your personal data is handled in accordance with applicable data protection law and in accordance with the information in our privacy policy

 

Copyright - All Learning Resources

All rights reserved. No part of any of our resources/publications (videos, PDFs, printed material, website content) may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher [Hair Extension Courses Ltd]. This includes the use (in part or whole thereof) of any resources for the purposes of teaching/education of others. We welcome students from all backgrounds, but if Hair Extension Courses Ltd suspect that any resources may be used for the purposes of education for financial renumeration we reserve the right to cancel an order a refund in full.

All Content included on the Website (including sub domain hairextensioncourses.learnworlds.com), unless uploaded by users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Hair Extension Courses, our affiliates or other relevant third parties. By continuing to use the Websites (hairextensioncourses.com & hairextensioncourses.learnworlds.com) you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

For permission requests, write to the publisher, addressed “Attention: Permissions Coordinator,” at the address below.

Hair Extension Courses Ltd

contact@hairextensioncourses.com

Transfer Of Learning Resources

Under no circumstances can the course resources be transferred to another person, or used by multiple persons, without the express permission of Hair Extension Courses Ltd.

The resale of our course resources to a third party, regardless of the relationship with the third party, is strictly forbidden.

All course resources are the property of Hair Extension Courses Limited & are protected by applicable UK and international intellectual property.

Only the original course purchaser can submit an assessment for the purposes of receiving certification. Unless written permission has been obtained from Hair Extension Courses Ltd, permitting a change in the person undertaking the course.

Complaints Procedure

Any complaints must be made within 14 days of your purchase.

To log a complaint please contact by email to contact@hairextensioncourses.com or use our online chat option.

You will be emailed a link to our online complaints form to complete. The complaints form must be completed truthfully, and in full. Upon receipt of the completed complaints form we will respond in writing within 7 working days with the next step in resolving your complaint.   

 Please do not return any alleged faulty product without completing our complaints form first. Once your complaint has been assessed by a member of management you will be contacted by email with our findings.

PLEASE NOTE - Online Courses are non-refundable due to the digital nature of the resources (videos & training manuals/resources) that are supplied. Courses can not be transferred to another person, or used by multiple persons.

Once access has been provided (by us enrolling you) no refunds are possible. Purchase of the course does NOT guarantee a pass and issuing of an accredited certificate.

If you have chosen the option with kits, hair and training head supplied you must inform us within 14 days of receipt of your kits if you wish to receive a refund for this portion of your order. Everything MUST be unused & in it's original packaging.

Once 14 days have passed then refund for kits/hair/head is not possible

Strict standards are applied to the assessment procedure, to ensure the quality and integrity of the online courses are maintained.

Students may resubmit as many times as they wish, but multiple submissions does not guarantee a pass, unless the require standard of work is reached. We will happily replace any damaged/faulty tools received as part of your course kits

Our 'pass or money back' guarantee means that your tutor will work with you for as long as it takes to reach the standard required to successfully pass your course(s). We guarantee that your tutor will be able to guide you to reach the standards we require to pass. If you (the student) decide NOT to continue working with your tutor, then this does NOT constitute a means for claiming any monetary refund.

Cancellation Policy

You have the right to cancel your purchase, without providing us with a reason, within 14 days of you receiving your order. 

If you wish to cancel your order please email us: contact@hairextensioncourses.com

We will need your order number and full name. We will process a full refund within 14 days of receiving your request. Physical products need to be received back within 14 days of you requesting to cancel your order, and must be in an unused & resalable condition with original packaging.

 Please note due to the digital/downloadable nature of part of your purchase, we cannot process a refund for this portion of your purchase if you have logged in and accessed your digital/downloadable resources. If the digital resources have not been accessed, then a full refund is not a problem.

 

Electrical Goods

Electrical goods come with a 6 month warranty.

If they develop a fault within 6 months we will replace (or alternatively refund if no stock is available). 

Any machine/connector that has been tampered with in any way (attempted repair) or that is returned incomplete (lead, plugs or parts missing) will invalidate the warranty entirely.

Electrical items are supplied with a UK plug. 
 

Email Marketing/Text Marketing

The email address &/or mobile telephone number you enter to receive notification of order status updates, and courier tracking details, may also be used from time to time by hairextensioncourses.com and any companies operated by hairextensioncourses.com to send you emails &/or text marketing containing information you may find of interest.

We never pass on or sell your personal information to any other companies.

These emails & text messages contain a 'unsubscribe' link, or you can contact us directly at contact@hairextensioncourses.com to request removal from our marketing lists.

Our Contract With You

If your purchase is for digital resources only our contract with you the consumer is formed from when we provide you with access to your digital resources via our online portal. The digital aspect of the course becomes non refundable as soon as we enroll you/provide access to these resources

If your purchase is for a course/courses with kits supplied our contract with you the consumer is formed when we ship your goods (training head, hair, kits for each method etc)

Returns/Refunds

We accept returns of tools, training head, hair providing that all items are unused, in original condition with all original packaging. Returns can be requested by emailing us at contact@hairextensioncourses.com within 14 days of your purchase

The digital aspect of your course, once access has been provided (by us enrolling you to our online portal), is not refundable

Any physical goods returned for a refund must be unopened & in original packaging 

Refunds are processed within 14 days of us receiving the returned goods

Certification

All course are fully insurance accredited. Certification can be obtained by meeting the required standard of fitting as per the case study criteria set out in the student learning resources.

Purchase of the course does NOT guarantee a pass, although your tutor will work with you as long as required in order to achieve the required standard.

Certificates are available as a digital download or hard copy version for £5 or £8 respectively, or £9 for both